Our return policy lasts 30 days from date of purchase for fulfilled orders. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note the hygiene exception. Art. 6:230p BW
ADDITIONAL NON-RETURNABLE ITEMS:
Subscription products after the billing date
To complete your return, we require a receipt or proof of purchase.
REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SALE ITEMS (IF APPLICABLE):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Nasentia Gerarddoustraat 90, 7606GD Almelo, the Netherlands. Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Nasentia Gerarddoustraat 90, 7606GD Almelo, the Netherlands.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To make use of this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 30 days of notification of your return, provided the product has already been received in good order."