Privacy Policy

Privacy Policy Nasentia

http://www.nasentia.com

About our privacy policy

Nasentia cares about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the Nasentia website and the services it provides. The effective date for the validity of these terms and conditions is 08/06/2020, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, where this information is used and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.

If you have any questions about our privacy policy you can contact our contact person for privacy matters, you can find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.

Webshop software

Shopify
Our store is developed with software from Shopify. Personal data that you provide to us for our services are shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is obliged, based on the agreement we have made with them, to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group of companies to further improve its services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

Web hosting

Shopify

We purchase web hosting and e-mail services from shopify. shopify processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. shopify has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. shopify is obligated under the agreement to confidentiality.

E-mail and mailing lists
Shopify
We use the services of Shopify for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Shopify has no access to our mailbox and we treat all our e- mail traffic confidentially.

Shipping and logistics
Deutschepost
When you place an order with us, it is our job to get your package delivered to you. We use the services of Deutschepost to carry out the deliveries. To do this, we need to share your name, address and place of residence with Deutschepost. Deutschepost only uses this data for the purpose of executing the agreement. In the event that Deutschepost engages subcontractors, Deutschepost will also make your data available to these parties.

Invoicing and bookkeeping
Een goed adres
We use the services of Een goed adres to keep our records and accounts. We share your name, address and place of residence data and details relating to your order. These details are used to administer sales invoices. Your personal data is transmitted and stored securely. Een goed adres is bound to secrecy and will treat your data confidentially. Een goed adres does not use your personal data for any other purposes than those described above.

Purpose of data processing
General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with tax and criminal investigations

In some cases Nasentia can be obliged by law to share your data in connection with fiscal or criminal investigations by the authorities. In such a case we are forced to share your data, but we will resist within the possibilities offered by the law.

Retention periods

We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. On the basis of applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to that person, corrected. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of Nasentia. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we are processing, and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies
Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services.

Cookies from third parties

In the event that third-party software solutions use cookies, this is indicated in this privacy statement.

Changes in the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details

Nasentia
Orgamo B.V.
Gerarddoustraat 90, 7606GD Almelo, The Netherlands

info@nasentia.com